Privacy, Student Information & Data Protection Policy
The Inspired Collective respects your privacy and is committed to protecting your personal information. We collect, use, store and disclose personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Where The Inspired Collective delivers nationally recognised training and assessment on behalf of Allens Training Pty Ltd RTO 90909, additional vocational education and training (VET) privacy, student information and record-keeping requirements apply.
1. Information We Collect
Depending on the services you access, we may collect:
Name and contact details
Date of birth and identification information
Enrolment, attendance and course information
Training and assessment records
Payment and booking information
Information required to determine training suitability or support needs
Health or wellbeing information where reasonably necessary for the service being provided
Counselling intake and session information where counselling services are provided
Feedback, complaints and other information you voluntarily provide.
We only collect information that is reasonably necessary to provide, administer and improve our services, or where we are required to collect it by law or regulatory requirements.
2. How We Use Your Information
Personal information may be used to:
Provide and administer our services
Process bookings, payments and enrolments
Deliver training, assessment, counselling, employment and other services
Maintain required student, client and business records
Communicate with you about your service, booking or enrolment
Meet legal, regulatory, contractual and professional obligations
Manage complaints, appeals and enquiries
Improve the quality and delivery of our services
Meet VET reporting and compliance requirements where applicable.
The Inspired Collective does not sell personal information for marketing purposes.
3. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide a service, where you have provided consent, or where disclosure is required or authorised by law.
This may include disclosure to:
Allens Training Pty Ltd RTO 90909 where applicable
Authorised trainers, assessors, contractors or service providers
Government departments, regulators and relevant authorities
VET regulatory and administrative bodies
The National Centre for Vocational Education Research (NCVER), where required
Third-party providers involved in bookings, payments, administration, technology or service delivery
Emergency services or other authorities where required or permitted by law.
We will not disclose personal information for unrelated purposes unless permitted or required by law.
4. Counselling and Confidentiality
Information provided during counselling is treated as confidential and handled with care.
Confidentiality may be limited where disclosure is required or authorised by law, including circumstances involving:
A serious or imminent risk to a person’s safety
Child protection or mandatory reporting obligations where applicable
A court order, subpoena or other legal requirement
Serious unlawful conduct or circumstances where disclosure is otherwise legally required or authorised.
Counselling services are not an emergency or crisis response service. If you or another person is in immediate danger, contact emergency services on 000 or an appropriate crisis service.
5. VET Student Information – Allens Training Pty Ltd RTO 90909
The Inspired Collective delivers certain nationally recognised training and assessment on behalf of Allens Training Pty Ltd RTO 90909.
Allens Training is the Registered Training Organisation (RTO) responsible for the nationally recognised training and assessment delivered under its registration.
For nationally recognised training, student information may be collected, used, stored and disclosed to meet applicable VET legislation, regulatory requirements, the Standards for Registered Training Organisations (RTOs) 2025, Allens Training policies and procedures, and other applicable requirements.
VET information may include:
Student name and contact details
Date of birth and identification information
Unique Student Identifier (USI)
Enrolment and course information
Attendance and participation
Assessment outcomes and evidence
Training and completion records
Information required for VET reporting and compliance.
Where required, information may be provided to Allens Training, government departments, regulators, NCVER and other authorised VET bodies.
Students undertaking nationally recognised training should also refer to the Allens Training Student Handbook, privacy information and relevant student policies, which apply to their enrolment and training.
6. Unique Student Identifier (USI)
Where a USI is required for nationally recognised training, students must provide a valid USI or complete the required USI process.
USI information is handled in accordance with applicable VET requirements. Identity verification may be required before a USI is used for relevant training and reporting purposes.
Students are responsible for ensuring the information provided for their USI and enrolment is accurate.
7. Identity Verification
We may request identification or supporting documentation where reasonably necessary to:
Verify a student’s identity
Meet VET or regulatory requirements
Confirm eligibility for a course or service
Maintain accurate records
Prevent fraud or misuse of services.
8. Photography, Video and Media
Photography or video may occasionally be taken during training, events or other activities.
Where an identifiable individual is to be used for promotional, marketing or other non-essential purposes, appropriate consent will be obtained where required.
Counselling sessions will not be photographed, filmed or recorded without specific informed consent, except where otherwise required or authorised by law.
9. Storage and Security
The Inspired Collective takes reasonable steps to protect personal information from:
Misuse or loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure.
Information may be stored electronically or physically and access is limited to people who reasonably require it for their role or authorised purpose.
VET, counselling, client and business records are retained for the periods required by applicable legislation, regulatory requirements, contractual obligations and professional requirements.
Where additional retention requirements apply to a particular training product or service, those requirements will be followed.
10. Third-Party Service Providers
We may use trusted third-party providers for services such as:
Online bookings and registrations
Payment processing
Data storage and technology
Communications
Administration
Training and assessment support
Other services required to operate our business.
Where appropriate, we take reasonable steps to ensure these providers handle information in accordance with applicable privacy requirements.
11. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
Some information may be subject to legal, regulatory, confidentiality or record-keeping requirements that restrict how it can be accessed or amended.
12. Keeping Your Information Updated
You should notify The Inspired Collective or the relevant training provider if your personal details change.
For VET students, updated information may be required to ensure accurate student records, reporting and certification.
13. Complaints and Privacy Concerns
If you have a concern about how your personal information has been handled, we encourage you to contact us first so we can investigate and respond.
The Inspired Collective
Email: admin@theinspiredcollective.com.au
Phone: 08 9255 1642
Mobile: 0400 354 653
Where appropriate, you may also contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy complaint.
For concerns relating specifically to nationally recognised training, students may also have access to complaint, appeal and review processes through Allens Training Pty Ltd RTO 90909 and relevant VET regulatory bodies.
14. Policy Updates
This policy may be updated from time to time to reflect changes to our services, legislation, privacy requirements or VET regulatory requirements.
The current version of this policy will be made available on The Inspired Collective website.
15. Important Information
Nothing in this policy is intended to exclude, restrict or replace any rights you may have under applicable Australian law, including rights under the Australian Consumer Law, privacy legislation or VET legislation.
By providing personal information or engaging The Inspired Collective for a service, you acknowledge that you have been provided with information about how your personal information may be collected, used and managed as outlined in this policy.