Booking & Cancellation Policy

At The Inspired Collective, we value your time and ours. By booking a service, course, training session, counselling appointment or other offering with us, you agree to the terms outlined below.

Cancellations & Rescheduling

We require a minimum of 24 hours' notice for cancellations or requests to reschedule.

  • Cancellations or rescheduling requests made with more than 24 hours' notice may be eligible for a refund or rescheduling, subject to the type of booking and availability.

  • Cancellations made within 24 hours of the scheduled booking may be subject to the full booking fee.

  • Rescheduling is subject to availability and may not always be possible.

  • Where a booking has specific cancellation terms, those terms will apply and will be communicated at the time of booking.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

No-Shows

If you do not attend or are unavailable for your scheduled booking without providing notice:

  • The booking may be treated as a cancellation within 24 hours.

  • The booking fee may be retained.

  • Rescheduling may be offered at our discretion and subject to availability.

For mobile training or workplace bookings, where our trainer has attended the agreed location and the client or participants are unavailable, the booking may be treated as a no-show.

Late Arrival

For courses, training and appointments, arriving late may reduce the time available for your session or prevent you from participating where required content or safety requirements cannot be completed within the scheduled timeframe.

Where a participant arrives too late to safely or appropriately complete a course or session, the booking may be treated as a late cancellation or no-show.

Rescheduling by The Inspired Collective

We may need to cancel, postpone or reschedule a booking due to circumstances including trainer availability, illness, venue issues, operational requirements, severe weather or other circumstances outside our reasonable control.

Where we cancel a booking, we will offer:

  • A suitable alternative booking time; or

  • A refund where appropriate.

Refunds

Refunds will be provided in accordance with this policy and any applicable rights under the Australian Consumer Law.

Where a refund is approved, it will generally be processed using the original payment method within a reasonable timeframe.

Certain services, courses or products may have specific refund or cancellation conditions. These will be communicated before or at the time of booking where applicable.

Extenuating Circumstances

We understand that unexpected circumstances can occur. Where possible, please contact us as soon as you know you cannot attend.

We may consider requests relating to serious or unexpected circumstances on a case-by-case basis. Supporting information may be requested where appropriate.

Agreement

By making a booking with The Inspired Collective, you acknowledge that you have read and understood this Booking & Cancellation Policy.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.